There are so many decisions that will make or break your SAP implementation, but super-user selection should be at the top of that list!
Cherry-picking those unique individuals that will serve as the conduit for the change that is SAP is no easy feat. After all, if they are that good at what they do, why would you want to remove them from the organization for an extended period of time to participate in an "IT project"? First of all, implementing SAP is not an IT project, but a business project that requires business participation and leadership, but that's a topic for another blog! Secondly, and most importantly, why wouldn't you want your best and brightest leading the project? SAP is a major change and this change is what your super-users must champion in true super-hero form. The people you choose to represent your company on the project will clearly communicate your commitment to the success of SAP to the rest of the organization.
Why does the selection of super-users matter so much? It matters because these users must function in a number of capacities from communicating as-is buisness processes to data migration to system testing, so you need individuals that can wear mutliple hats. It matters because these users will be your first line of defense to the general end-user community during the critical post go-live transition period, so you need people that can react quickly when it comes to resolving issues. In short, it matters because your super-users will be a deciding factor in the success or failure of your project.
What does the ideal super-user look like? These are traits and skills I look for when choosing a super-user to work within my project, ranked in order of what is most important:
Has super-user selection been the make or break for your project? In addition to super-users, what do you see as a make or break project decision?
Now that you've determined the ideal candidates for your super-user role, how do you seduce them into wanting to participate? Look for a follow up blog that will outline ways to make being a super-user so attractive that it's impossible to decline!
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